State Farm® Insurance Agent Roy Nelson
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Rebecca Rannow
March 22, 2025
"I had another agent completely mess up my account. I switched to Roy Nelson and Michelle fixed everything perfectly. Every time I have a question, or a concern they to out of their way to answer or explain anything I need. I've been with them for years and even when prices rise I choose to stay with them for their amazing customer service and the true care they give their customers."
"It’s great to hear that Roy Nelson and Michelle turned things around for you! It sounds like they really go the extra mile to provide excellent customer service. The fact that you’ve stayed with them for years, even with price increases, speaks volumes about their dedication. It must be such a relief to have agents you can count on. Thanks for sharing your experience!"
Jorge Ramos
September 18, 2024
"Not skilled in anything other than simple claims and basic services. Do not trust this company. They will lie and navigate their way, leave you in the mess they are supposed to clean up with other companies like insurance agents do. It’s in their scope. Or should be."
"Mr Ramos, I would like an opportunity to discuss any experience you have had with our agency or State Farm. My hope is that you will allow us to explain our services and positions. We are customer service friendly. We also want to assure you we can be trusted. "
Kristal Luna
September 18, 2024
"This person did in fact become suicidal and had to be facilitated as of 8/1/2024. He is not an agent nor did he pass board exams to be one, so that’s where your licensed agents or yourself Mr. Nelson take over, as your job and responsibility when you took that role to fight for your insured. You don’t “step in”. That’s your job, your choice in career.You’re not an assistant. You are the agent. The agency."
Kunhong Zhong
September 1, 2024
"Mr.Nelson and his team is great. They are friendly and knowledgeable. They know their stuff. High recommended!"
Izak Luna
July 10, 2024
"I was hit by another motorist that was underinsured and I followed Roy’s instructions on how to go about making the claims. Statefarm then denied my claim for the remainder after the other insurance and gap paid out. Do not trust these people. They are literally liars. Now I’m having to get a lawyer for an accident that I wasn’t at fault for even though I had full coverage and gap and did EXACTLY what Roy Nelson himself instructed me to do. Do yourself a favor and look up all the lawsuits against statefarm before trusting them to insure you and be there when you need them. I wish I could give negative stars. These people disgust me. They played me a fool when I trusted them to help me resolve my accident."
"I am sorry that you have had such confusion about your claim involving the other insurance, gap, and your own insurance. It can be confusing which is primary and which one to use for which purpose. We try to help when we can. "
Read Johnston
February 24, 2024
"Roy Nelson, Michelle, and the whole office have been extremely helpful over the years. I'm pleased with their auto and homeowners insurance."
"Read, thank you for your review. You have been an appreciated customer for auto insurance and homeowners insurance for over 15 years. We thank you for trusting our agency. "
Mach
August 24, 2023
"Excelente atención 👏"
Cassie Reeder
July 28, 2023
"Great rates and excellent customer service!"
Jarrod Whittington
March 24, 2023
"Thanks for your help!"
"Jarrod, it is a pleasure serving you. Thanks from the Roy Nelson State Farm team. "
JL Jones
February 13, 2023
"Roy runs a very organized and professional Agency. Very responsive"
Luther Turner
November 14, 2021
"The best customer service around"
"Luther, thank you for your kind comments. It has been a wonderful experience serving you for the past 10 years or so."
Joseph Goble
December 12, 2020
"Great service and very nice staff mr Nelson has a good team 👍"
"I certainly appreciate your comments and the trust you have shown in our team. I look forward to seeing you get the most of our service and seeing your success."
S “Fuch Hugh” H
December 8, 2020
"On point quick and efficient!"
"Thanks for your comments and we certainly appreciate you as a customer"
Roy Almendarez
November 24, 2020
"The best of the best personal service to a t"
"It has been a pleasure meeting and serving you. I look forward to our sharing successes."
Stephani Castro
November 9, 2020
"Love the girls that work for Mr Nelson."
"Thank you for your review and confidence in the office. I am definitely aware that my team members consider you an important reason for our services."
Canokie Snowback
October 20, 2020
"Excellent insurance agency. Roy and his team work hard to make sure you have the best coverage at an affordable price."
"Thank you for the kind words and confidence in our agency."
Kat Esparza
September 23, 2019
"Tired of giving my money away and never getting anything back. Lack of genuine concern."
dezarae crenshaw
July 29, 2016
"Not only does he handle are ins he also help us figure out are ins policys after he past away thank you so much for all the help"